1. Define health care management and health care managers.
2. Differentiate between traditional and alternative non–direct care
settings and give examples of each.
3. Delineate the functions carried out by health care managers and give
an example of a task in each function.
4. Explain why interpersonal skills are important in health care
management.
5. Compare and contrast three models of organizational design.
6. Why is the health care manager’s role in ensuring high performance
so critical? Explain.
7. Why has the “patient experience” become an important focal point for
health care managers? Explain.
8. Characterize the health care manager’s role in change management
and assess the extent to which this has an impact on the success of
the change process.
9. Describe the internal and external role of health care managers in the
health industry.