Answer all parts of both the following discussion topics;
Discussion topic: Debating Process vs. Outcome
What should people focus on? Process, or outcome? It’s a question that has been long debated. Here, you’ll have a chance to share your own thoughts and debate with your peers. Answer the questions below and respond to at least two of your peers.
1. What are your beliefs regarding process and outcomes? Do you feel that improving the process always lead to better outcomes?
2. Share an example of a time that process changes impacted outcomes. Why does this example stand out, and how has it influenced your thinking?
3. What types of measurements would you suggest using when assessing outcomes?
Discussion topic: Improving Patient Satisfaction
In this discussion, you’ll address two questions related to patient satisfaction. With more of a focus than ever before on this topic, it’s critical that you consider the impacts of patient satisfaction. Please write a thoughtful post and reply to at least two of your peers’ posts.
1. How do you think patients customer satisfaction ratings relate to patient health outcomes?
2. What, if anything, can we learn from the hospitality industry?
3. Share a time you successfully or unsuccessfully tried to impact your patient satisfaction scores.