As a human resources manager in a health care organization, you will be asked to develop varying types of strategies and management techniques that improve the performance of your workforce. It is important for you to know how to keep abreast of such strategies through research, as well as analyze how such strategies and techniques can be applied in your organization. In this assessment, you will apply these skills.
Select a health care organization, and specific division within it, with which you work or are familiar.
Assume you are the human resources director for your selected organization.
In a recent meeting, executive management has determined it would like to improve health care workforce performance levels within a specific division of your organization.
Management has asked you to research and identify 3 diverse strategies that use innovative management techniques, operational practices, or technology that could be applied to improve workforce performance within the selected division at your health care organization.
Create a 1,050- to 1,400-word summary of 3 diverse strategies to improve workforce performance that includes the following:
Identification of 3 key strategies to improve workforce performance for your organization and division
An analysis of how each strategy could be deployed within your division and organization to improve workforce performance
A recommendation for application of the best key strategy
An analysis of how your recommended strategy affects workforce needs for service delivery for your organization
SMART goal(s), objective(s), and tasks to implement your recommended strategy
A description of how goal achievement will be measured
Expenses for recommendation implementation
Cite 3 reputable references to support your assignment (e.g., trade or industry publications, government or agency websites, scholarly works, or other sources of similar quality).

ANSWER
Identification of 3 key strategies to improve workforce performance for your organization and division

Implement a comprehensive training and development program: A well-structured training and development program can significantly enhance the skills and knowledge of healthcare professionals, leading to improved patient care and overall organizational performance. This program should encompass both clinical and non-clinical training, covering topics such as new medical technologies, evidence-based practices, communication skills, and leadership development.

Foster a culture of teamwork and collaboration: Effective teamwork and collaboration among healthcare professionals are crucial for delivering high-quality patient care. By fostering a supportive and collaborative work environment, organizations can encourage open communication, shared problem-solving, and a sense of shared responsibility for patient outcomes.

Empower employees through technology-driven tools: Technology can play a transformative role in empowering healthcare professionals and improving workforce performance. By implementing innovative technological tools, such as electronic health records (EHRs), telemedicine platforms, and mobile applications, organizations can streamline workflows, enhance communication, and provide employees with access to real-time information.

Analysis of how each strategy could be deployed within your division and organization to improve workforce performance

Strategy 1: Implement a comprehensive training and development program

To effectively deploy a comprehensive training and development program within the selected division, it is essential to identify the specific needs and skill gaps of the workforce. This can be achieved through surveys, focus groups, and performance reviews. Once the needs are identified, a tailored training program can be designed and implemented.

Strategy 2: Foster a culture of teamwork and collaboration

Fostering a culture of teamwork and collaboration requires a multi-pronged approach. This includes:

Encouraging open communication and feedback

Promoting interdisciplinary collaboration through joint rounds and team-based care

Recognizing and rewarding teamwork achievements

Providing opportunities for shared learning and professional development

Strategy 3: Empower employees through technology-driven tools

Effective implementation of technology-driven tools requires careful planning and integration into existing workflows. This involves:

Selecting tools that align with the specific needs of the division and organization

Providing adequate training and support to employees

Ensuring seamless integration with existing systems and processes

Continuously evaluating and updating technology to meet evolving needs

Recommendation for application of the best key strategy

Among the three strategies, implementing a comprehensive training and development program is recommended as the most effective approach to improving workforce performance within the selected division. This is because training and development can directly address the skills and knowledge gaps of healthcare professionals, leading to immediate and tangible improvements in patient care and organizational outcomes.

Analysis of how the recommended strategy affects workforce needs for service delivery

A comprehensive training and development program can positively impact workforce needs for service delivery in several ways:

By enhancing the skills and knowledge of healthcare professionals, it can improve the quality and efficiency of patient care.

By promoting a culture of continuous learning and professional development, it can attract and retain top talent.

By empowering employees to take on new roles and responsibilities, it can increase flexibility and adaptability within the workforce.

SMART goal(s), objective(s), and tasks to implement the recommended strategy

SMART Goal: Enhance the skills and knowledge of healthcare professionals through a comprehensive training and development program, resulting in a 10% improvement in patient satisfaction scores within one year.

Objective 1: Develop a needs assessment to identify the specific training needs of the workforce.

Tasks:

Conduct surveys and focus groups with healthcare professionals.

Review performance data and identify skill gaps.

Objective 2: Design and implement a tailored training program based on the needs assessment.

Tasks:

Select appropriate training modules and instructors.

Schedule training sessions and ensure adequate participation.

Objective 3: Evaluate the effectiveness of the training program and make adjustments as needed.

Tasks:

Conduct post-training assessments to measure knowledge gain.

Gather feedback from participants and make necessary changes to the program.

Description of how goal achievement will be measured

Goal achievement will be measured through a combination of quantitative and qualitative data:

Quantitative data: Increase in patient satisfaction scores by 10% within one year.

Qualitative data: Positive feedback from participants, improved performance indicators, and reduced turnover rates.

Expenses for recommendation implementation

The cost of implementing a comprehensive training and development program will vary depending on the specific needs of the organization and the selected training modules. However, a general budget breakdown might include:

Training materials and resources: $10,000

Instructor fees: $20,000

Technology and software: $5,000

Evaluation and assessment: $5,